Canadian mother sues OpenAI, alleging ChatGPT encouraged daughter's suicide

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A mother has sued OpenAI, claiming that ChatGPT failed to flag or intervene during repeated expressions of suicidal thoughts from her daughter.

Drew Pusateri
OpenAI
1. While ChatGPT is not a substitute for medical or mental health care, we have continued to strengthen how it responds in sensitive and acute situations with input from mental health experts. Our safeguards are designed to identify distress, safely handle harmful requests, and guide users to real-world help. This work is ongoing, and we continue to improve it in close consultation with clinicians.
2. This is a heartbreaking situation and our thoughts are with everyone impacted. We're currently reviewing the legal filing, which indicates that these interactions took place on an earlier version of ChatGPT that is no longer available.
Kristie Carrier
OpenAI
1. ChatGPT took on the persona of a confidant, a best friend, a therapist at times, even though it was not capable of safely and responsibly engaging in this way with my child.

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